Welcome to botanicbaskets. We appreciate your interest in our home decor and indoor plant woven basket products. For any enquiries regarding our items, order status, or general communication, please reach out to our customer service team through the official channels listed below.
Corporate Identification
In compliance with applicable corporate transparency regulations, our legal entity and registration details are as follows:
Company Legal Name: TUMBLEWEED PLANTS RETAIL HOLDINGS PTE. LTD.
Company Registration Number: 201939743D (Registered in Singapore)
Please utilise the following official channels to communicate with our organisation directly:
Primary Contact Email: flower@botanicbaskets.com
Telephone Contact Number: +65 65454763
Official Website: www.botanicbaskets.com
Response Standards and Communication Policy
To maintain high standards of service and ensure every communication receives proper consideration, our customer correspondence operates under the following framework:
Message Submission: We request that customers leave a detailed written message detailing the specific nature of their inquiry via our primary email address or the website contact infrastructure.
Response Turnaround Time: Our customer service team reviews incoming correspondence systematically. We endeavour to provide a comprehensive response to all valid and legitimate enquiries within twenty-four (24) hours of receipt.
Communication Governance
Accuracy of Information: To facilitate a successful response, please ensure that your return contact details (including your email address and telephone number) are completely accurate and functional when submitting an enquiry.
Professional Conduct: All communication between our organisation and external parties must remain professional, respectful, and courteous. We reserve the absolute right to decline responding to or processing messages containing inappropriate, vexatious, defamatory, or offensive language.
Information Usage: Personal details submitted via our contact channels will be handled strictly for the purpose of addressing and resolving your specific enquiry, in accordance with established data handling principles and regulatory frameworks.
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