Who are we and how can you contact us? We are TUMBLEWEED PLANTS RETAIL HOLDINGS PTE. LTD., operating under the brand name botanicbaskets. Our website, www.botanicbaskets.com, provides woven planters and baskets for indoor spatial configuration.
You may reach our customer support team directly using the following contact details:
Which payment methods do you accept? We accept the following major credit and debit cards for all transactions:
Visa
Mastercard
American Express
All transactions are processed using industry-standard protocols to protect your payment details. We do not store your full card information on our servers.
3. Delivery & Transit
Where are the items dispatched from? All orders are processed and dispatched directly from our warehousing facility located in Singapore.
What are the standard delivery timeframes and methods? We fulfil orders destined for our European customer base by utilising established international carriers, including DHL, FedEx, and UPS Priority.
Processing Time: Orders are typically processed and dispatched within 1 to 2 business days following the confirmation of your purchase.
Transit Time: The estimated delivery timeframe to European destinations is 8 to 12 business days from the date of dispatch.
How will I know the status of my shipment? We provide automated logistics tracking. You will receive email notifications at the address provided during checkout at key transit stages. These updates are sent when your order is dispatched, upon arrival at logistics sorting facilities, and during local out-for-delivery procedures.
What happens if my delivery exceeds the estimated timeframe? In the event that an order extends beyond our standard transit times, please contact us at flower@botanicbaskets.com. We will initiate a formal enquiry with the respective carrier. Based on the findings of this investigation, we will arrange an appropriate resolution, which may include a full refund or the dispatch of a replacement shipment.
4. Cancellations, Withdrawals & Resolutions
What is your policy on the European Right of Withdrawal? In strict accordance with the European Union Consumer Rights Directive, customers located in Europe possess the right to withdraw from their purchase within 14 days without providing any reason.
The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract by an unequivocal statement via email at flower@botanicbaskets.com.
How do you handle items that arrive with defects or damage? If you receive an item that exhibits defects or has sustained damage during transit, you are eligible for a resolution without the need to physically return the item to our facility.
To process this, please contact our customer support team via email immediately upon receiving the item. You must include clear photographic evidence demonstrating the issue. Upon review of the provided photographs, we will promptly process either a full refund to your original payment method or arrange for a replacement item to be dispatched to you.
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